Privacy Policy

It is the policy of Crowne Plaza Hong Kong Kowloon East and Holiday Inn Express Hong Kong Kowloon East (referred to herein as “we”, “us” or “our”) to fully comply with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong. We are also strive to ensure compliance by our staff with the strictest standards of security and confidentiality.

We safeguards information provided by our customers and web site users. We do not collect any personally identifiable information from users while they browse our web sites. When a user visits our web site the visit is recorded only as a ‘hit’ and no personal data is collected. This information is used only for preparing general statistics on the usage of our web sites.


This Personal Information Collection Statement sets out the purposes for which the information provided by you will be used following collection, what you are agreeing to with respect to our use of such information and your rights under the Personal Data (Privacy) Ordinance, Cap 486. This statement may change from time to time, so please check back periodically. Each time a user logs in to this web site and uses its services, they agree to be bound by the statement in force at that time.


We may need to collect personal data in the following areas, including but not limited to, when you: i) fulfilling reservations or requests for information or services, ii) submitting newsletter subscription, enquiries and feedback forms, iii) submitting job application and iv) facilitating communications.


Users may be asked to provide with personally-identifiable information such as name and email address. It is necessary for us to collect your information for providing you the various services and activities offered. You are not obliged to supply the data, but we may not able to provide you the services and activities.

The types of personal data that we collect may include but not limited to:

  1. Name
  2. Email
  3. Telephone Number
  4. Fax Number
  5. Personal Identification Data, e.g. passport, visa, Hong Kong Identity Card Number
  6. Credit card information including name of cardholder, credit card number, credit card billing address and expiry date
  7. Guest stay information, such as room preferences, special requests made, leisure activities, names and ages of children, and other information necessary to fulfill special requests
  8. Your reviews and opinions about our services
  9. Information collected through the use of closed circuit television systems and other security systems
  10. Information relating to the credit of customers
  11. Any other relevant information for any of the purposes as mentioned herein below


Information collected may be used by us for one or more of the following purposes:


User information will not generally be disclosed or transferred to any other party in a form that would identify them except those to parties relevant and reasonably necessary in the following circumstances:


We use cookies across our websites in order to improve their performance and enhance your online experience. Session cookies are used to enable you to move around the site and use essential functions on our websites, such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. Google Analytics are used to recognize repeat visitors to our websites in order to enable us to better understand how our users browse to and through our websites, the time they spend and how often they visit our websites, relying on which we can improve our websites. Font size cookies are used to provide proper appearance of characters when you browse our websites. We will not collect any personal data from you when the cookies are being used.


Users have the right to request access to and correction of your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.486). Any data access request or data correction request may be made to our Director of Communications at or via mail to 3 Tong Tak Street, Tseung Kwan O, Hong Kong.

This Policy is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Policy, the English version shall prevail.

Being our valuable customer, we thank you for your continuous support and from time to time we will share with you the latest information about Crowne Plaza Hong Kong Kowloon East and Holiday Inn Express Hong Kong Kowloon East which might interest you. Should you not wish to receive direct marketing material and/or communications from us, you may exercise your opt-out right by clicking here.